Is your Trengo chatbot EU AI Act ready?

Trengo and Article 50, briefly

Trengo is a Dutch vendor that bundles web chat, WhatsApp, email and social into one inbox. For Article 50 that means the widget on your site is only one of the places an automated reply reaches a customer. Fix the web widget alone and you leave untouched the channels that carry most of the traffic in the Benelux.

What our scans found on Trengo sites

We have not yet scanned enough sites where Trengo was the first widget we detected to say anything meaningful here. As soon as the sample is large enough it will appear, counts included. We would rather publish nothing than a percentage based on two sites.

How we detect Trengo

Our scanner looks for these signals on your public page. Two independent signals are required for a match, so a blog post that merely names the vendor does not count.

Script hosts

static.widget.trengo.euwidget.trengo.eu

JS globals

window.Trengo

DOM selectors

#trengo-web-widget

Where the AI notice goes in Trengo

Settings, Web widget, your widget, greeting, plus the first step of a flowbot.

1. 1

   Open Trengo and go to Settings, Web widget.

2. 2

   Pick the widget on your site and open the greeting.

3. 3

   Set the AI notice in Dutch and in your second language.

4. 4

   Go to Flowbots and open the flow that fires first.

5. 5

   Edit the first step and publish the flow.

Trengo documentation: help.trengo.com

What goes wrong most often with Trengo

Three mistakes we run into on sites that did set the notice. Each one costs points in the scan, and each one takes minutes to fix.

• Only the web widget handled

  If a flowbot runs on WhatsApp, that customer gets the same automated reply with no notice. Our scan only sees your website, so this is exactly the kind of gap a scan will not find for you. Walk your channel list by hand.

• An English greeting on a Dutch site

  Trengo allows a separate greeting per language. We regularly find an English default on a fully Dutch webshop. The notice has to be understandable to the visitor reading it.

• The flowbot starts after a menu

  Put the notice in the flow after the first menu question and the visitor has already interacted before knowing what with. Put it in the greeting, ahead of the menu.

Checking that it works in Trengo

Start with your channel list in Trengo and note which channels have a flowbot; the web widget is usually only one of three or four. Then test the widget in an incognito window, in every language you configured, by switching the browser language. For WhatsApp, message your own number from a device that has never been in contact, because an existing conversation skips the greeting. Each time, read only the very first message you get back.

After that you can scan again. Our scan looks at the same public page a visitor does, so what you see in an incognito window is roughly what we see.

Frequently asked questions

Running another widget as well?

• LiveChat and Article 50
• Tawk.to and Article 50
• Chatwoot and Article 50