Chat widget
Article 50 asks that visitors know they are talking to an AI. Scan your site free, and read below exactly where that notice goes in Tidio.
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Tidio serves a lot of webshops and, with Lyro, ships its own AI agent that generates answers from your own content. That moves Tidio from a classic chat widget to a generative system, which puts both the interaction notice and the labelling of AI output from December 2026 on your roadmap.
We have not yet scanned enough sites where Tidio was the first widget we detected to say anything meaningful here. As soon as the sample is large enough it will appear, counts included. We would rather publish nothing than a percentage based on two sites.
Our scanner looks for these signals on your public page. Two independent signals are required for a match, so a blog post that merely names the vendor does not count.
code.tidio.cowidget-v4.tidiochat.comwindow.tidioChatApi#tidio-chat#tidio-chat-iframeSettings, Chat, chat messages or greeting, or the first node in Flows if you run a bot. With Lyro, the opening message of the agent is the one that counts.
Open Tidio and go to Settings, Chat.
Find the chat messages or greeting section.
Running Lyro? Go to Lyro AI and open the agent settings.
Put the notice in the first message of the agent, not in the knowledge base.
Running Flows? Edit the first node of every active flow as well.
The sentence you paste
You are chatting with an AI assistant, not a person.
The welcome message only appears after opening. The banner snippet from the Compliance Kit covers the moment before that with a single script tag, and your AI transparency statement covers the question that comes after.
Watch out with Tidio: Running Lyro (Tidio's AI)? The first bot node is the place. The general greeting is sometimes skipped when a flow starts immediately.
Tidio documentation: help.tidio.com
Three mistakes we run into on sites that did set the notice. Each one costs points in the scan, and each one takes minutes to fix.
An article stating that Lyro is an AI only gets read out when somebody explicitly asks. That is not a notice at the first interaction. Put the sentence in the opening message of the agent.
If a flow starts as soon as the widget opens, the general greeting is skipped. We see sites where the greeting says "AI assistant" while visitors land straight in a flow that introduces itself as a colleague.
On some themes Tidio places its launcher higher than usual, so a banner with the default offset partly disappears behind it. Raise the offset in the snippet; otherwise the notice is present but not readable.
Open your site in an incognito window and wait without clicking: on many installs Tidio starts a flow by itself after a few seconds, and that message wins over the greeting you configured. Then click the launcher and read the first message again. Running Lyro, ask a question that is not in your knowledge base so you see what the agent generates and whether the notice came first. Finally check on mobile that the banner does not disappear behind the launcher.
After that you can scan again. Our scan looks at the same public page a visitor does, so what you see in an incognito window is roughly what we see.
The same requirement applies to both. Lyro generates answers, so the notice matters most there, and Lyro is also the reason to start thinking about marking AI output now.
Yes. If the launcher sits higher than usual, raise data-offset in the snippet. Test mobile separately: there the Tidio launcher often sits closer to the bottom edge.
Then the notice has to be visible whenever Lyro answers. Time-based text is error prone; showing the notice always is simpler than switching it on a schedule.
The Compliance Kit contains a copy-paste disclosure banner (NL/EN/DE), an AI transparency statement, an AI system inventory and a step-by-step guide per widget.
See the Compliance Kit (€149)Technical compliance tooling and templates. Not legal advice.